The following information details salon late cancellation policy. In short, if you cancel or change an appointment less than 24 hours before the start of an appointment, you are at risk of incurring a substantial late cancellation fee.
$50 Late Cancellation Fee: Customers cancelling or postponing an appointment less than 3 hours before their scheduled start time will be responsible for paying a late cancellation fee of $50 per scheduled hour.
$25 Late Cancellation Fee: Customers cancelling or postponing an appointment between 3 and 24 hours before their scheduled start time will be responsible for paying a $25 late cancellation fee.
Cancellation fees must be paid in full before any new appointments will be honored.
The Good News: if you cancel/reschedule an appointment within 24 hours before the start of an appointment AND we are able to subsequently fill the opening, then we will waive the late cancellation fee altogether.
This means that the more time you give us, the better chance we have of getting you off the hook.
A Great Idea: Do you have a friend that loves eyelash extensions? If you find that your plans have changed last minute and you want to avoid a late cancel fee, maybe they would like to take your appointment? Now that’s a win-win worth considering!
